Hilo Market provides several safe and convenient ways for you to pay for your order.

Collect on Delivery (COD)

Collect on Delivery (COD)

Order now, pay at delivery. Get the convenience of cash while ordering online. For COD orders, a ¥350 service charge is applied to the order total. Please note:

  • Payment is due at delivery.
  • Payable in Japanese Yen only.
  • Credit cards not accepted.
  • Orders shipped as COD cannot later be changed.

Credit Card

Credit Card

Checkout with your credit card (Visa, Mastercard, American Express). No extra work, no extra fees. Credit card orders are securely processed via Stripe. During checkout, Stripe's payment window will pop up. Simply provide your credit card information. For your security, Hilo Market does not store sensitive payment information.

PayPal Instant Transfer

Paypal Instant Transfer

Stripe Instant Transfer

Pay using your Paypal balance, or with an instant transfer from a registered bank account. Pay instantly with the same convenience of a credit card. During checkout, simply login with your Paypal account, and select your payment source. For your security, Hilo Market does not store sensitive account information.

Bank Transfer

Bank Transfer

Pay for your order with a standard Japanese bank transfer. For more information, or to request payment via bank transfer, please contact us. Please note: Additional bank transfer fees may apply. Orders placed via bank transfer will be put on hold until payment is confirmed.

Payment & Order Confirmation

  • Order Confirmation Email
    We will send you an email confirming the details of your order, shortly after your order is placed. Please make sure you can receive emails from us (support@hilomarket.com). If you do not receive your order confirmation email within 24 hours, please contact us as your order may not have been processed.

  • Payment Confirmation Email
    If you paid for your order with credit card, you will receive a payment confirmation email from Paypal or Stripe confirming the amount you have paid. In some rare cases, your payment may be placed under review while Stripe confirms that you authorized the purchase.

  • Order Shipment Notification Email
    Once your order has shipped, you will receive a shipment notification email containing the tracking numbers for your packages, and information on how you can track your packages.